Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it. It must be unused, have its tags on, and be in the original packaging. You will also need a receipt or proof of purchase.
To initiate a return, please log in to your customer account, find your order, and start a return:
Please note that returns must be sent to the following address: Rømersgade 18, Att FOODGEAR, 1362 Copenhagen KÂ
If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return shipping costs 49 DKK.Â
You can always contact us with questions about returns at kasper@foodgear.dk.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the problem and rectify it.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-Day Right of Withdrawal Notwithstanding the above, if the item is being shipped to an EU destination, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as when you received it. It must be unused, have its tags on, and be in the original packaging. You will also need a receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not. If approved, you will be automatically refunded via your original payment method within 10 business days. Please keep in mind that it may also take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at butik@foodgear.dk.